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Trade Terms and Conditions - Wholesale

WHOLESALE CUSTOMER TERMS AND CONDITIONS
 
ACCOUNTS AND NEW CUSTOMERS
  1. A 25% deposit is required from all new customers at the time of placing an order.
  2. Plants will not be reserved until deposit is paid for new customers.
  3. Upon confirmation of initial order, you will be asked a preference of either a 30-day account or paying prior to dispatch COD.
  4. COD account options require
    1. a direct debit Authority to be completed OR
    2. Payment within 3 working days of receiving your Tax Invoice
  5. 30-day accounts are by application only and must be approved by us in advance. Approved account must make payment within 30 days from invoice date.
  6. Payment will be required prior to dispatch for all non-approved accounts. Shipment will be withheld until the invoice is paid in full.
 
PAYMENT METHODS
The following payments methods are available:
  1. DIRECT DEPOSIT: our account details are provided after your initial order. If you require our account details, please contact us.
  2. DIRECT DEBIT AUTHORITY: setup is required and monies deducted 7 days after invoice date
  3. CREDIT CARD - We accept Visa or Mastercard. We DO NOT accept American Express. Payments will be processed through EWAY or through our EFTPOS machine and deducted from your account within 10 business days unless requested otherwise.
  4. PAYPAL – Please communicate with us if Paypal is your preferred method of payment. A Paypal Invoice will then be sent to your email address.
 
UNPAID ORDERS / INVOICES
  1. Those accounts required to pay prior to dispatch must make full payment as per invoice provided once plants are packaged. Shipment will be withheld until the invoice is paid in full.
    1. A delay in payment will result in the need to unpack the order which will incur additional charges to you.
    2. We reserve the right to cancel any unpaid orders and apply cancellation charges.
  2. Unpaid invoices for 30-day accounts may be sent to a debt recovery agent. As per signed agreement, any fees associated in debt recovery will be paid by you. We reserve the right to withhold further orders until debt is recovered.
  3. Any difficulties in paying accounts must be discussed with our accounts department to arrange a payment plan.
 
PRICES
  1. All prices include GST (ABN 77 131 725 972) and pictorial labels.
  2. A minimum of 50 plants must be ordered to obtain wholesale pricing.
  3. The wholesale price is dependent on the combined order quantity.
  4. Wholesale pricing is only available to bare root and bagged roses.
  5. Listed prices are valid until 31st August.
For full price list, click here
PICTORIAL LABELS
  1. The cost of a pictorial label is included in the price per plant. They are supplied but not attached to the plants (except bagged roses which arrive with labels attached).
  2. All PBR varieties must be sold with a pictorial label (this includes sales to your customers).
 
ORDERING
  1. The minimum order quantity to receive wholesale prices is 50 plants.
  1. Orders containing 50-99 plants can order varieties in any quantity required.
  2. Orders containing 100-499 plants must order varieties in a quantity of 3 or more.
  3. Orders containing 500-999 plants must order varieties in a quantity of 5 or more.
  4. Orders containing 1000+ plants must order varieties in a quantity of 10 or more.
  1. An order has only been successfully placed once a priced order confirmation has been provided. The plants on order will be reserved on your behalf.
  2. All orders are confirmed by email (if you do not have an email address it will be posted to you).
  3. Early orders take precedence for shipping and availability.
  4. Treloar Ross does not take responsibility for any errors on order confirmations. It is the account holder’s responsibility to check and ensure the order and details are correct (this includes orders placed online). If an order is despatched with errors that were present on the order confirmation, you will be charged additional fees to correct the issue.
 
AVAILABILITY
  1. Roses are supplied bare root or bagged and shipped late May to the end of August.
  2. All plants are supplied as either 1 or 2-year-old plants. A 5% premium applies if specially requesting 2-year-old plants.
  3. Although every effort is made to ensure enough stock is reserved to fulfill all orders, occasionally due to factors beyond our control (eg. crop failure) unexpected shortfalls are experienced. In these instances, attempts will be made to ration the available plants between orders to ensure all wholesale customers with early orders receive an equal percentage of quality stock.
  4. Early orders take precedence for shipping and availability.
  5. Orders placed after the 31st March are considered late orders.
  6. Late orders will be sent at our earliest convenience.
  7. Some varieties are available as potting grade at a reduced cost.  They are generally smaller in size and suitable for and growing on in pots. Potting grade are available on request only.
SUBSTITUTES
  1. If a variety is rationed or is no longer suppliable (see AVAILABILITY c.), you can opt to allow us to substitute it with the next closest available.
  2. The preference to allow substitutes must be made by the account holder at the time of placing an order.
  3. If this option is selected, substitutes will be selected without consulting the account holder unless otherwise specified.
  4. Substitutes will be as close as possible to the original variety ordered.
  5. Once nominating to allow substitutes, it will be applicable to the original order and any additions. Any varieties that cannot be substituted must be noted prior to receiving a packing list.    
 
ADDITIONS
  1. We accept additions to your order until a packing list for the final shipment has been sent.
  2. Additions will automatically be combined with your original order, unless specified otherwise.
  3. The sequence in which additions are placed does not indicate when and in which shipment they will be sent.
  4. Additions after the end of May will not affect volume discounts.
 
CANCELLATIONS
  1. We accept cancellations providing that the order or part of the order has not already packed or despatched.
  2. Cancellations may not be accepted after the 1st of May if the quantity of plants being cancelled is greater than 50.
  3. In certain circumstances we will accept cancellations after the order has been packaged or despatched.
  4. If the order has been despatched and a cancellation is required, communication must be made with us. It is at the consumers expense and responsibility to arrange the return of the items in original condition and packaging to our nursery in a prompt manner. Only upon receipt and inspection of the product will a refund or credit be made. Shipping costs will not be refunded or credited. If no communication is made with us regarding the return of items, we may withhold a refund or credit.
  5. We hold the right to refuse cancellations.
  6. Cancellations fees may apply.
 
TYPOGRAPHICAL ERRORS
  1. In the event a rose or product is listed at an incorrect price due to typographical error, Treloar Roses shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Treloar Roses shall have the right to refuse or cancel any such orders whether the order has been confirmed or payment has been made. If paid for and the order is cancelled, Treloar Roses shall immediately issue a refund in the amount of the incorrect price.

SPECIALTY ORDERS
  1. All requests for custom budding must be made before the 1st January.
  2. A deposit of 25% must be made at the time of ordering.
 
SIZE AND QUALITY
  1. As our range of varieties is so diverse, the saleable size of each type can vary considerably. Bare-root rose plants are generally 30-40cm long with one, two, three or more canes. As many varieties only produce one cane in the production stage, we cannot guarantee you will receive multi-pronged plants. Please note that the number or size of stems does not indicate how vigorous the rose will be (for example: a rose with three canes does not indicate that it will be more vigorous then a rose with one cane). Every care is taken to ensure only the best quality plants available at the time of packing are included in your order.
  2. All plants are supplied as either 1 or 2-year-old plants. A 5% premium applies if specially requesting 2-year-old plants.
 
PACKAGING
  1. A packing list will be emailed when we begin preparing the roses for dispatch - no alterations can be made to the order beyond this point.
  2. Depending on the items you have ordered, along with the size of your order, it is quite possible that you will receive your order in more than one shipment over the duration of the season.
  3. Every effort is made to ship orders in the most satisfactory and economical way possible.
 
FREIGHT AND CHARGES
  1. All orders are shipped with StarTrack Express or Australia Post for very small shipments.
  2. All shipments are trackable.
  3. Packing and freight are charged at cost and are calculated and added to your invoice at the time of despatch.
  4. It is the account holder’s responsibility to ensure the delivery address on order confirmations and packing lists is correct.
  5. If a shipment has been dispatched with an incorrect delivery address present on an order confirmation or packing list, addition freight charges will apply.
DISCREPENCIES WITH DELIVERY
  1. Every effort is made to ensure all plants and labels are provided for each shipment. It is the account holder’s responsibility to check the delivery on arrival to ensure it is correct. 
  2. Any discrepancies found with a delivery must be noted to us within 2 business days of delivery. Any notification of items missing after 2 business days will not be accepted.
 
ORDERS FOR COLLECTION
  1. Orders can be collected from our nursery in Portland, Victoria.
  2. Orders being collected must be scheduled with us in advance.
  3. No charge is incurred for collecting orders; however, a packaging fee will be added to the invoice.
 
INTERSTATE SHIPMENTS
  1. Treloar Roses are accredited to ship to all states and territories of Australia and meet all interstate quarantine restrictions and procedures for the movement of plant material.  All conditions and protocols are complied with, which is verified by annual audits conducted by the Department of Primary Industries - Plant Standards.
  2. All consignments destined for Western Australia containing roses will incur a surcharge. This is in addition to freight charges. This is to cover quarantine fees and will be confirmed on invoice
  3. Updated charges may occur at any time.
 
REPLACEMENT GUARANTEE
Disclaimer: The colour images and descriptions provided in our catalogue and on our website are to be used as a guide only. Every care is taken to accurately describe growth habits and reproduce the correct colour in our catalogue and on our website. However, other factors such as Australia's varied climatic conditions, seasons and soil type can affect blooming and rose growth. Rose blooming or growth which is different to our images or descriptions, or is otherwise unexpected, does not necessarily indicate that the rose is defective, is not of acceptable quality, or that it does not correspond with a description or sample. In addition, flower colour will be influenced by environmental conditions during bud formation and may vary to that depicted in our images or descriptions. These colour variations should correct with subsequent flower flushes.
 We at Treloar Roses make every effort to supply plants of quality and of the variety specified at time of sale. Our roses are packed with care and should arrive in good condition. If you have any initial concerns about the condition or quality, please contact us within 48 hours of receiving your delivery.
 Plants are a living product, their performance will depend on the growing conditions and how they are cared for, which are factors beyond our control. Therefore, our replacement guarantee does not automatically apply to every rose we provide. If your plant does not perform to your satisfaction, please speak to one of our friendly staff as soon as possible so that we can work with you to resolve the problem. The terms of our replacement guarantees are set out below.
 
Treloar Roses will replace a bare rooted rose which we agree was defective at the time it was provided to you, on the following conditions:
  1. You need to notify us in writing or by email of any alleged defect before the day which is the later of:
    1. 90 days after the day we dispatch the rose to you or you collect it from our premises; and
    2. 30th October in the year the rose is provided to you.
  2. Our replacement guarantee does not apply when a notification is made out of time, even where any alleged defect only becomes apparent after the required notification period has expired. Our contact details are, address: 216 Princes Highway, Portland, Victoria 3305, phone: 1300 044 852, email: sales@treloarroses.com.au.
  3. So that we can consider your claim, you need to provide us with photographs of the rose (including images of where it is planted, and close-ups of the stem and any foliage and flowers), complete our questionnaire (which we will provide to you) and a sample of the soil into which the rose was planted. We reserve the right to request further information from you to consider your claim.
  4. Once we have had the opportunity to consider your claim, we will advise you in writing or by email as to whether or not we agree that the rose was defective at the time it was provided to you. If we do not agree that the rose was defective at the time it was provided to you, we will provide you with advice and information in relation to its ongoing care.
  5. If we agree that the rose was defective at the time it was provided to you, we will provide a credit to the original invoiced amount for the defective rose.
  6. Our replacement guarantee does not apply:
    1. Where we form a view that any defect was caused by your conduct (including without limitation by subjecting the rose, or allowing it to be subjected, to inappropriate treatment or conditions);
    2. Where you do not comply with these terms and conditions in a prompt manner;
    3. To any rose that you give or sell to a third party;
  7. For the avoidance of doubt, our replacement guarantee does not apply:
    1. To any rose that you have incorrectly chosen. If you have incorrectly chosen a rose, please contact us as soon as possible after delivery; or
    2.  Where any defect is caused or arises after the rose is provided to you.
    3. To any rose not purchased directly from us (Treloar Roses).
Where a rose provided to you is not defective, but you think the rose provided is an incorrect variety:
  1. You need to notify us in writing or by email before 1 May in the next year after the year in which the rose was provided to you;
  2. You need to provide to us photographs of the rose (including close-ups of the foliage and flowers);
  3. Once we have had the opportunity to consider your claim, we will advise you in writing or by email whether we agree that the rose provided was an incorrect variety; and
  4. If we agree that the rose was an incorrect variety, we will provide a credit to the original invoiced amount for the incorrect rose.